![]() ![]() The first thing that you need to do is check the playtime and the purchase date of the game. If you've exceeded the timeline and the number of hours required, Valve does not guarantee that they will accept your refund request, according to Business Insider.Īlso Read: Steam Deck Could Play Games from SD Cards Like Old-School Cartridges Steam Request Refund Policy Second, the video game should only be played for less than two hours. This system allows them to offer refunds as long as the players have not hit two major milestones while playing the game.īefore video game players can request a refund on Steam, there are two things that they should review first.įirst, Steam offers guaranteed refunds on video games that have been purchased in the past 14 days.
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